RETURN AND REFUND POLICY

Last Updated: November 6, 2026

At Jybloom, operated by Tianchang City Liulong Department Store Business Department, we want our customers to have a convenient, reliable, and transparent shopping experience.

We offer a selection of men's and women's clothing, outerwear, bags, fashion accessories, general merchandise, and everyday essentials.

This Return and Refund Policy applies to eligible purchases made through jybloom.com.

Please review this policy carefully before placing an order or requesting a return.

1. ORDER PROCESSING AND SHIPPING

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.

Order processing includes:

• Order verification and payment confirmation.

• Product preparation and availability checks.

• Packaging and shipment arrangements.

Orders placed during weekends or U.S. public holidays will generally begin processing on the next business day.

During peak shopping seasons, promotional periods, high order volumes, product availability issues, or unexpected operational disruptions, processing may take longer.

If we are unable to dispatch your order within the stated processing period, we will notify you of the delay and provide applicable cancellation or refund options in accordance with relevant consumer protection laws.

Where a different processing timeframe is clearly specified on the product page or during checkout, that timeframe will apply.

Estimated Shipping Time

Our estimated standard shipping transit time is 14–28 business days after dispatch, depending on the delivery destination, shipping carrier, fulfillment arrangements, and local delivery conditions.

The total estimated timeframe from payment confirmation to delivery is approximately 15–31 business days under normal circumstances.

Please note:

• Order processing time and shipping transit time are calculated separately.

• Shipping transit time begins after your order has been dispatched.

• Business days generally exclude weekends and U.S. public holidays.

• Delivery may be affected by weather, transportation disruptions, carrier delays, address issues, or circumstances beyond our reasonable control.

• Tracking information will normally be provided once your order has shipped.

Estimated delivery times are provided for reference and are not guaranteed delivery dates.

Nothing in this section limits any delivery, cancellation, or refund rights available under applicable law.

For additional shipping information, please review our Shipping Policy.

2. DELAYED OR UNDELIVERED ORDERS

We understand the importance of receiving your order within a reasonable timeframe.

If your order has not arrived within 30 calendar days from the date your order was placed, you may contact us at service@jybloom.com to request a shipping status investigation.

Please provide your order number and any relevant delivery information.

After receiving your inquiry, we will review the shipment status and, where appropriate, contact the shipping carrier.

Depending on the investigation results, we may:

• Provide updated tracking information.

• Confirm whether the shipment is still in transit.

• Assist in resolving carrier-related delivery issues.

• Arrange a replacement shipment if the package is confirmed lost or undeliverable.

• Issue an appropriate refund.

Reaching 30 calendar days after the order date does not automatically mean that a shipment is lost or that an automatic refund is due.

Because shipping transit estimates are calculated in business days, an order may still be within its estimated delivery period after 30 calendar days.

Customers may contact us earlier if tracking indicates a problem or there is other evidence of a delivery issue.

This investigation procedure does not limit any statutory cancellation, delivery, or refund rights. Where applicable law requires earlier action, those requirements will take priority.

3. 30-DAY RETURN POLICY

Jybloom offers a 30-day return period for eligible items purchased through jybloom.com.

Customers may request a return within 30 calendar days from the date the order is delivered.

The return period begins on the actual delivery date, not the order date or shipping date.

Return Eligibility Requirements

For returns based on a change of mind or personal preference, products must generally:

• Be unused and unworn.

• Remain in their original condition.

• Be free from damage caused by the customer.

• Include all original tags, accessories, detachable components, and accompanying materials where applicable.

• Be returned in their original product packaging where reasonably possible.

• Be securely packaged to prevent damage during return transportation.

Clothing should not show signs of wear, washing, alteration, or handling beyond what is reasonably necessary to inspect the item.

Bags, fashion accessories, household products, and other general merchandise should be returned with their applicable original components and accessories.

We may request your order number, photographs, or other information reasonably necessary to verify the purchase and process the return.

These requirements do not limit statutory rights regarding defective, damaged, incorrect, or materially misdescribed products.

Return Packaging Requirements

To help ensure returned merchandise arrives safely, please follow these guidelines.

1. Original Packaging

Where reasonably possible, return products in their original boxes, bags, pouches, or protective packaging.

2. Protective Materials

If original packaging is unavailable, use a sturdy outer package with suitable protective materials.

3. Clothing and Accessories

Fold clothing carefully and protect bags, jewelry, fashion accessories, and other delicate products from scratches, bending, tangling, or damage during transportation.

4. Original Components

Include all applicable original tags, accessories, detachable parts, and accompanying items.

5. Return Identification

Include your order number or any return identification requested by our customer service team.

6. Shipping Labels

If a return shipping label is provided or required, attach it securely to the outside of the package and remove or cover outdated shipping labels where applicable.

The absence of original packaging will not automatically disqualify a return if the product otherwise meets the applicable requirements and is adequately protected during transportation.

However, damage caused by inadequate return packaging may affect eligibility for a discretionary refund, subject to applicable law.

Please contact service@jybloom.com before returning any merchandise.

Returns sent without prior contact may take longer to identify or process.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for discretionary returns, including:

• Personalized or customized products.

• Items that cannot reasonably be returned for hygiene or safety reasons once opened or used.

• Items clearly identified as Final Sale before purchase.

Any product-specific return restrictions will be disclosed on the relevant product page or before purchase where required.

A Final Sale designation or other discretionary return restriction does not eliminate mandatory consumer rights.

These restrictions do not limit any statutory rights concerning defective, damaged, incorrect, unsafe, or materially misdescribed products.

5. RETURN SHIPPING COSTS

Returns Due to Personal Preference

For returns based on:

• A change of mind.

• Incorrect size selection.

• Color or style preference.

• Personal dissatisfaction unrelated to a product defect.

• Other personal reasons.

The customer is generally responsible for return shipping costs.

Return shipping costs may vary depending on the shipping carrier, package weight, package dimensions, selected shipping method, and authorized return destination.

Unless otherwise agreed, customers are responsible for arranging and paying for return transportation when the return is based solely on personal preference.

We recommend using a tracked shipping method and retaining proof of shipment until the return has been processed.

Return shipping charges paid directly to a carrier are generally non-refundable for personal-preference returns, except where required by applicable law.

Returns Due to Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged.

• Defective.

• Materially different from its description.

• Incorrect due to an error on our part.

We will provide an appropriate remedy and, where a physical return is required, cover reasonable return shipping costs.

Depending on the circumstances, we may provide a prepaid return label or arrange another appropriate method of covering reasonable return shipping expenses.

Please contact us before arranging a return for damaged, defective, or incorrect merchandise.

Customers should not incur unnecessary return shipping expenses without first contacting our customer service team.

Nothing in this section limits mandatory consumer rights under applicable law.

6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

If your order contains damaged, defective, incorrect, or materially misdescribed products, contact us promptly at service@jybloom.com.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or other relevant evidence where reasonably available.

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law and the circumstances of your order.

Depending on the situation, this may include:

• A replacement product.

• A refund.

• Another resolution agreed with you.

If the issue results from damage, a defect, or an error on our part, any applicable refund will include amounts required under applicable law, including relevant shipping charges where appropriate.

Please retain the affected product and its packaging until our customer service team provides further instructions.

For shipping-related damage, we recommend contacting us within 24 hours of delivery to help us investigate the issue promptly.

This recommended reporting period does not limit the 30-day return period or any statutory consumer rights.

7. RETURN PROCESS

To request a return, please follow the steps below.

Step 1 — Contact Customer Service

Email service@jybloom.com within the applicable 30-day return period.

Step 2 — Provide Your Order Information

Include:

• Your order number.

• The product or products you wish to return.

• The reason for the return.

• Photographs or supporting information where reasonably necessary.

Step 3 — Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions and authorized return destination.

Step 4 — Package Your Items Securely

Prepare the merchandise according to the return packaging requirements in Section 3.

Include applicable accessories, components, and return identification information.

Step 5 — Ship Your Return

Send the merchandise to the authorized return destination provided by our customer service team.

For personal-preference returns, the customer is generally responsible for return shipping costs.

For eligible returns involving damaged, defective, materially misdescribed, or incorrect merchandise, we will cover reasonable return shipping costs where a physical return is required.

Step 6 — Return Inspection and Refund

Once the returned merchandise has been received, we will inspect it and determine refund eligibility under this policy and applicable law.

We will notify you of the refund decision.

Important Return Address Information

Our registered business address is provided for business identification and correspondence purposes.

Do not send merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

The authorized return destination may differ from our registered business address depending on the product, warehouse, or fulfillment arrangements.

Customers should use the return address and instructions provided for their specific order.

8. REFUNDS

Once your returned merchandise has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Refunds generally cannot be issued to a different payment method unless required or permitted by the applicable payment provider or applicable law.

For orders confirmed lost or undeliverable, or orders cancelled before shipment, refunds may be issued without requiring a physical product return.

The applicable refund amount will be determined based on the reason for the return, the condition of the merchandise, applicable shipping charges, and relevant legal requirements.

Refunds required by applicable law will be provided in accordance with those requirements.

9. REFUND PROCESSING TIME

Once a refund has been approved, we will generally process it within 7–10 business days, or sooner where required by applicable law.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The exact time for the refund to appear depends partly on your payment provider.

If a reasonable period has passed after receiving confirmation that your refund was processed, please contact your bank or payment provider.

You may also contact service@jybloom.com for assistance.

10. ORIGINAL SHIPPING CHARGES

For returns based solely on a change of mind, incorrect size selection, color preference, or other personal reasons, original shipping charges are generally non-refundable, except where required by applicable law.

If a return or refund results from damaged, defective, incorrect, materially misdescribed, lost, or undeliverable merchandise, shipping charges will be handled according to applicable law and the circumstances of the order.

Any applicable refund deductions will be assessed in accordance with this policy and applicable law.

11. EXCHANGES

We currently do not offer direct exchanges for personal-preference returns.

If you would like a different size, color, style, or product, please request a return for the eligible item and place a new order.

This allows refunds and replacement orders to be processed separately, subject to product availability.

For damaged, defective, incorrect, or materially misdescribed products, please contact our customer service team to discuss an appropriate remedy.

Nothing in this section limits any replacement or other remedy required by applicable law.

12. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned because:

• The shipping address provided by the customer was incomplete or incorrect.

• Delivery could not be completed due to circumstances attributable to the recipient.

• The package was refused without a valid product-related reason.

Any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

If a delivery issue results from an error on our part or an issue attributable to the shipping carrier, please contact us so that we can investigate and provide an appropriate resolution.

Any applicable charges or deductions will be handled in accordance with relevant consumer protection laws.

13. ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible at service@jybloom.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped, except where cancellation rights apply under relevant consumer protection laws.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

For significantly delayed or undelivered orders, cancellation and refund requests will be handled in accordance with applicable law.

If an order is successfully cancelled before shipment and payment has already been collected, any applicable refund will be returned to the original payment method.

14. YOUR STATUTORY RIGHTS

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides greater rights or protections than those described in this policy, the applicable legal requirements will prevail.

This policy should be read together with our Terms and Conditions, Shipping Policy, and Privacy Policy.

In the event of any inconsistency, mandatory legal requirements will take priority.

15. CONTACT US

If you have questions regarding order processing, shipping delays, returns, refunds, cancellations, damaged merchandise, or other customer service matters, please contact us using the information below.

Store Name: Jybloom

Legal Business Name: Tianchang City Liulong Department Store Business Department

Registered Business and Correspondence Address:

Building 12, North Zone, 5th Resettlement Residential Area
Tianchang Subdistrict, Tianchang City
Chuzhou City, Anhui Province
China

Customer Service Email: service@jybloom.com

Customer Service Phone: +86 166 27924075

Website: https://jybloom.com

Our customer service team aims to respond to inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

For merchandise returns, please contact our customer service team before shipping any items to obtain the applicable return instructions and authorized return destination.

Please do not send returned merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

Thank you for shopping with Jybloom. We appreciate your trust and support.