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          Shipping policy

          SHIPPING POLICY

          Last Updated: November 6, 2026

          At Jybloom, operated by Tianchang City Liulong Department Store Business Department, we are committed to providing a reliable, convenient, and transparent online shopping and delivery experience.

          Our store offers men's and women's clothing, outerwear, bags, fashion accessories, general merchandise, and everyday essentials.

          We take reasonable precautions when preparing and shipping orders to help ensure that your purchases arrive safely and in good condition.

          This Shipping Policy applies to purchases made through jybloom.com and explains our shipping destinations, delivery methods, shipping charges, processing times, tracking procedures, and how we handle shipping-related issues.

          Please review this policy carefully before placing an order.

          1. SHIPPING DESTINATIONS

          We currently ship to addresses within the United States.

          Shipping availability may vary for certain remote locations, restricted addresses, or destinations that cannot be serviced by our shipping carriers.

          If we are unable to ship to your address, we will notify you and provide an appropriate resolution, including a refund where applicable.

          2. SHIPPING METHODS

          Orders may be shipped using carriers such as:

          • USPS

          • UPS

          • FedEx

          The shipping carrier used for your order may depend on the delivery destination, package size, product type, fulfillment location, carrier availability, selected shipping method, and other logistical factors.

          Where available, customers may choose between standard shipping and expedited shipping.

          The availability of specific carriers and shipping methods may vary by order.

          3. SHIPPING COSTS

          Our standard shipping rates are as follows:

          Order Value Standard Shipping Cost
          Under $60 USD $7.99 USD
          $60 USD or more Free Standard Shipping

          Where available, expedited shipping costs $19.99 USD.

          Any applicable shipping charges will be displayed during checkout before you complete your purchase.

          Free shipping applies to eligible standard shipping orders only unless expressly stated otherwise.

          Additional shipping options, if offered, will be identified during checkout.

          4. ORDER PROCESSING

          Orders are generally processed within 1–3 business days, Monday through Friday, after payment confirmation, excluding weekends and U.S. public holidays.

          Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

          Order processing time is separate from shipping and delivery time.

          The processing period includes:

          • Order verification.

          • Payment confirmation.

          • Product preparation and availability checks.

          • Packaging.

          • Preparation for shipment.

          Once your order has been processed and shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

          For standard shipping, the estimated delivery time is 14–28 business days after shipment, excluding the order processing period.

          Therefore, the total estimated timeframe from payment confirmation to delivery is approximately 15–31 business days under normal circumstances.

          Processing times may be extended during peak shopping seasons, public holidays, periods of high order volume, product availability issues, or unexpected operational disruptions.

          If there is a significant processing delay, we will make reasonable efforts to notify you by email and provide applicable options in accordance with relevant consumer protection laws.

          Where a different processing timeframe is clearly specified on the applicable product page or during checkout, that timeframe will apply to your order.

          If you need assistance with your order or notice an issue with your shipping information, please contact us as soon as possible.

          Email: service@jybloom.com

          We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

          5. ESTIMATED STANDARD DELIVERY TIME

          After your order has been shipped, standard delivery typically takes approximately 14–28 business days.

          This estimated delivery timeframe does not include the 1–3 business days generally required for order processing.

          The total estimated timeframe from payment confirmation to delivery is approximately 15–31 business days under normal circumstances.

          Delivery estimates are provided for reference only and are not guaranteed delivery dates.

          Business days generally exclude weekends and U.S. public holidays.

          Delivery may occasionally take longer due to circumstances such as:

          • Carrier delays.

          • Severe weather conditions.

          • Peak shopping periods.

          • Incorrect or incomplete shipping addresses.

          • Transportation disruptions.

          • High shipping volumes.

          • Government actions.

          • Other circumstances outside our reasonable control.

          If you experience a significant delivery delay, please contact our customer service team for assistance.

          Nothing in this section limits any delivery, cancellation, refund, or other consumer rights available under applicable law.

          6. EXPEDITED SHIPPING

          Where available, customers may select expedited shipping for $19.99 USD.

          Expedited shipping is intended to provide faster delivery than standard shipping.

          The estimated delivery timeframe for expedited shipping may vary depending on the delivery destination, carrier, fulfillment location, product availability, and other logistical factors.

          Any applicable expedited delivery estimate will be displayed during checkout or otherwise communicated before payment where available.

          Expedited shipping does not eliminate the standard 1–3 business day order processing period unless expressly stated otherwise.

          Expedited shipping availability is not guaranteed for every order or delivery address.

          7. SHIPPING ADDRESS

          Please provide a complete and accurate shipping address when placing your order, including:

          • Recipient's full name.

          • Street number and street name.

          • Apartment, suite, or unit number, where applicable.

          • City.

          • State.

          • ZIP code.

          • Contact information where required for delivery.

          Incomplete or inaccurate shipping information may result in delivery delays, failed deliveries, or packages being returned to the sender.

          Customers are responsible for ensuring that the shipping information submitted during checkout is accurate.

          If we identify a possible issue with your shipping address before dispatch, our customer service team may contact you for additional information.

          If you notice an address error after placing your order, please contact us as soon as possible.

          Email: service@jybloom.com

          We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

          8. TRACKING INFORMATION

          Once your order has shipped, we will normally send a shipping confirmation email containing your tracking number or tracking link.

          Please allow reasonable time for the carrier's tracking system to update after shipment.

          If you do not receive tracking information or the tracking details do not appear to be working after a reasonable period, please contact our customer service team.

          Email: service@jybloom.com

          Please include your order number so that we can assist you in checking your shipment status.

          9. DELIVERY AND PACKAGE INSPECTION

          Please inspect your package and products as soon as reasonably possible after delivery.

          If your order arrives damaged, incomplete, or with items missing, please contact us promptly.

          Email: service@jybloom.com

          Please provide:

          • Your order number.

          • A description of the issue.

          • Clear photographs or other relevant evidence where reasonably available.

          We recommend contacting us within 24 hours of delivery for shipping-related damage or missing-item issues so that we can investigate the matter with the carrier as quickly as possible.

          This recommended reporting period does not limit the 30-day return period or any rights or remedies available under our Return and Refund Policy or applicable law.

          10. DELAYED OR MISSING ORDERS

          If your order has not arrived within 30 calendar days from the date your order was placed, you may contact us to request a shipping status investigation.

          Email: service@jybloom.com

          Please include your name, order number, and any relevant delivery information.

          We will review the shipment status and, where appropriate, contact the shipping carrier to investigate the delivery.

          Because estimated shipping transit times are calculated in business days, an order may still be within its estimated delivery period after 30 calendar days.

          The 30-calendar-day period is a customer service investigation threshold, not an automatic refund date or guaranteed delivery deadline.

          You may contact us earlier if tracking indicates a problem or there is other evidence of a delivery issue.

          If tracking indicates that your package has been delivered but you cannot locate it, please first check:

          • The delivery location around your property.

          • With household members or neighbors.

          • Your mailbox or parcel locker.

          • Your reception desk or building management, where applicable.

          • Any delivery notice or tracking information provided by the carrier.

          If you are still unable to locate your package, please contact us for assistance.

          If an order is confirmed lost or undeliverable, we will provide an appropriate resolution in accordance with applicable law and our Return and Refund Policy.

          Nothing in this section limits any statutory cancellation, delivery, or refund rights.

          11. DAMAGED, LOST, OR MISSING ITEMS

          If a product is damaged, lost, or missing because of a shipping or transportation issue, we will review the circumstances and provide an appropriate remedy in accordance with our Return and Refund Policy, applicable law, and, where relevant, the outcome of any carrier investigation.

          Depending on the circumstances, an appropriate remedy may include:

          • A replacement.

          • A refund.

          • Another resolution agreed with you.

          If a return is required because a product is damaged, defective, incorrect, or materially different from the item ordered, reasonable return shipping costs will be handled in accordance with our Return and Refund Policy.

          Customers should contact our customer service team before returning any merchandise.

          Email: service@jybloom.com

          Please do not send returned merchandise to our registered business address unless our customer service team expressly confirms that it is the authorized return destination.

          12. SALES TAX

          Any sales tax required by applicable law will be calculated and displayed during checkout where applicable.

          The amount of sales tax, if any, may vary depending on the shipping destination and relevant state or local tax requirements.

          We do not represent that all purchases are exempt from sales tax.

          Customers can review any applicable tax amount before completing their purchase.

          13. REFUSED OR UNDELIVERABLE PACKAGES

          If a package is returned because:

          • The shipping address provided by the customer was incomplete or incorrect.

          • Delivery could not be completed because of circumstances attributable to the recipient.

          • The package was refused without a valid product-related reason.

          Any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

          If a delivery issue results from an error on our part or an issue attributable to the shipping carrier, please contact us so that we can investigate and provide an appropriate resolution.

          Any applicable charges or deductions will be handled in accordance with applicable law and our Return and Refund Policy.

          14. DELIVERY DELAYS OUTSIDE OUR CONTROL

          Certain shipping delays may occur due to events outside our reasonable control, including:

          • Severe weather conditions.

          • Carrier disruptions.

          • Natural disasters.

          • Transportation interruptions.

          • Government actions.

          • Similar unforeseen events.

          We will make reasonable efforts to assist customers with locating delayed shipments and resolving shipping-related issues.

          Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.

          Where a shipment cannot be completed, we will review the circumstances and provide any remedy required by applicable law.

          15. FREE SHIPPING

          Orders of $60 USD or more qualify for free standard shipping.

          Free shipping applies only to eligible standard shipping orders unless otherwise stated.

          If expedited shipping is selected, the expedited shipping charge may still apply even if the order qualifies for free standard shipping.

          Applicable shipping costs will be displayed at checkout before payment.

          16. RETURNS RELATED TO SHIPPING ISSUES

          If you receive an incorrect, damaged, defective, or materially misdescribed product, please contact our customer service team.

          Customers may be asked to provide their order number, a description of the issue, and supporting photographs where reasonably available.

          Returns must follow the instructions provided in our Return and Refund Policy.

          If a physical return is required, our customer service team will provide the appropriate return instructions and authorized return destination.

          The registered business address listed in this Shipping Policy is provided for business identification and correspondence purposes and should not be treated as an authorized merchandise return address unless expressly confirmed by our customer service team.

          Return shipping cost responsibilities, packaging requirements, and refund eligibility are governed by our Return and Refund Policy and applicable law.

          17. CONTACT US

          If you have questions regarding shipping, order processing, tracking, delivery, or an existing order, please contact us using the information below.

          Store Name: Jybloom

          Legal Business Name: Tianchang City Liulong Department Store Business Department

          Registered Business and Correspondence Address:

          Building 12, North Zone, 5th Resettlement Residential Area
          Tianchang Subdistrict, Tianchang City
          Chuzhou City, Anhui Province
          China

          Customer Service Email: service@jybloom.com

          Customer Service Phone: +86 166 27924075

          Official Website: https://jybloom.com

          Our customer service team aims to respond to inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

          For returns or refunds, please review our Return and Refund Policy and contact our customer service team before mailing any merchandise.

          Please do not send returned merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

          Thank you for shopping with Jybloom. We appreciate your trust and support.